Shipping Policy

Definitions

For the purposes of this Shipping Policy:

“Company” (referred to as either “the Company”, “We”, “Us”, or “Our”) refers to PERMATA WARISAN SDN. BHD., Registration No. 202601001878 (1663975-U).

“Goods” refers to fine jewellery, premium accessories, fashion items, and other related products offered for sale by the Company.

“Orders” means a request by You to purchase Goods from Us.

“Service” refers to the website and online services operated by PERMATA WARISAN SDN. BHD.

“You” means the individual accessing the Service, or the company or legal entity on whose behalf the individual is using the Service.

Shipping Coverage

We currently ship within Malaysia only. Orders placed from outside Malaysia will not be processed.

We deliver to all regions within Malaysia, including:

  • Peninsular Malaysia

  • Sabah

  • Sarawak

Our goal is to provide secure, reliable, and timely delivery services throughout Malaysia.

Shipping Fees

Shipping fees are calculated and displayed at checkout based on:

  • Delivery location

  • Order value, size, or weight

  • Courier service requirements

Any applicable shipping charges will be clearly shown before payment is completed.

There are:

  • No hidden charges

  • No additional handling fees unless stated

Processing & Delivery Time

All Orders are processed and shipped within 5–7 business days from the date of order confirmation, excluding weekends and public holidays.

Once your Order has been shipped, a notification with tracking information may be provided (where applicable) to allow you to monitor the delivery status.

Please note that delivery delays may occur due to:

  • Public holidays

  • Courier service disruptions

  • Weather conditions

  • Other unforeseen circumstances beyond our control

Delivery Methods

Deliveries are handled by courier and logistics partners appointed by the Company.

We deliver to:

  • Residential addresses

  • Commercial addresses

Please ensure that your shipping information is accurate and complete at checkout.
The Company shall not be responsible for delays, losses, or failed deliveries caused by incorrect or incomplete address details provided by the customer.

Delivery Issues & Reattempts

If a delivery attempt is unsuccessful due to recipient unavailability, restricted access, or other recipient-related issues, courier partners may:

  • Attempt redelivery, or

  • Contact You to arrange an alternative delivery time or method

Unclaimed or repeatedly failed deliveries may be returned to the Company.
Additional charges may apply for re-shipment, subject to courier service policies.

Changes to Shipping Policy

We reserve the right to update, amend, or modify this Shipping Policy at any time without prior notice.
Any changes will be posted on this page and will take effect immediately upon publication.

Contact Us

If you have any questions regarding shipping, please contact us:

Company: PERMATA WARISAN SDN. BHD.
Registration No.: 202601001878 (1663975-U)
Email: permata_warisan@outlook.com
Address:
No. 30, 1st Floor, Jalan 3,
Taman Sri Kluang,
86000 Kluang, Johor, Malaysia