Terms & Conditions

Definitions

For the purposes of these Terms and Conditions:

“Company” (referred to as “the Company”, “We”, “Us”, or “Our”) refers to PERMATA WARISAN SDN. BHD., Registration No. 202601001878 (1663975-U).

“Goods” refers to fine jewellery, premium accessories, fashion items, and other related products offered for sale on the Service.

“Orders” means a request by You to purchase Goods from Us.

“Service” refers to the website and online services operated by PERMATA WARISAN SDN. BHD.

“You” means the individual accessing the Service, or the company or legal entity on whose behalf such individual is accessing or using the Service.

Acceptance of Terms

By accessing our website or purchasing our Goods, You acknowledge that You have read, understood, and agree to be bound by these Terms and Conditions.

If You do not agree with any part of these Terms, You must discontinue use of the Service immediately.

Orders and Payments

All Orders are subject to acceptance and availability.

Prices for Goods are displayed on the Service and may be updated or adjusted at Our discretion without prior notice.

Full payment must be made before Goods are processed, customized, or shipped.

We reserve the right to refuse, cancel, or limit any Order if we suspect fraud, unauthorized activity, pricing errors, stock unavailability, or illegal transactions.

Product Information and Availability

We strive to ensure that all product descriptions, images, specifications, and pricing information are accurate. However, minor variations or inaccuracies may occur, especially due to lighting, display settings, or handcrafted nature of certain items.

The Company reserves the right to correct any errors and to update or modify product information at any time without prior notice.

Availability of Goods is not guaranteed. We may limit quantities, discontinue products, or withdraw items from sale at Our discretion.

Delivery

We will make reasonable efforts to deliver Goods within the estimated delivery timeframe provided at checkout.

Delivery dates are estimates only and are not guaranteed.

Delays may occur due to factors beyond Our control, including but not limited to:

  • Courier service disruptions

  • Weather conditions

  • Public holidays

  • High-volume order periods

Returns, Refunds & Cancellations

For information regarding returns, refunds, and order cancellations, please refer to our Return & Refund Policy and Cancellation Policy, which form an integral part of these Terms and Conditions.

Intellectual Property

All content available on the Service, including but not limited to text, images, photographs, logos, trademarks, graphics, product designs, and website layout, is the property of PERMATA WARISAN SDN. BHD. and is protected under applicable intellectual property laws.

You may not copy, reproduce, distribute, modify, publish, or exploit any content without prior written consent from the Company.

Limitation of Liability

To the fullest extent permitted by law, PERMATA WARISAN SDN. BHD. shall not be liable for any:

  • Direct or indirect losses

  • Incidental, special, or consequential damages

  • Loss of data, revenue, or profits

  • Loss, theft, or damage occurring after delivery

  • Inability to access or use the Service or Goods

This limitation applies even if the Company has been advised of the possibility of such damages.

User Responsibilities

By using the Service, You agree to:

  • Use the Service only for lawful purposes

  • Provide accurate, current, and complete information when placing Orders

  • Not misuse, disrupt, or interfere with the operation or security of the Service

  • Not engage in activities that infringe the rights, safety, or property of others

Governing Law

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of Malaysia.

You agree that any disputes arising from or relating to these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of Malaysia.

Changes to These Terms

We reserve the right to update, amend, or modify these Terms and Conditions at any time without prior notice.

Continued use of the Service after changes have been published constitutes Your acceptance of the revised Terms and Conditions.

Contact Us

If You have any questions regarding these Terms and Conditions, please contact us:

Company: PERMATA WARISAN SDN. BHD.
Registration No.: 202601001878 (1663975-U)
Email: permata_warisan@outlook.com
Address:
No. 30, 1st Floor, Jalan 3,
Taman Sri Kluang,
86000 Kluang, Johor, Malaysia